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Terms of Use

Acceptance of Terms and Conditions

These Terms and Conditions cover and govern your use of the website and its all pages. By visiting and using this website, you agree and accept to the Terms and Conditions. It is your full responsibility to read the terms and conditions and make sure to understand our Terms and Conditions. If you do not accept or disagree with the terms and conditions expressed here, you must not use this website or our service.

How to Process Your Online Reservations

- All online reservations must be made 48hrs in advance the day before your service date.
- All reservation request after this deadline, please call our reservation office at (808) 922-1200. (subject to availability)
- No shows will incur full charges & no refund

When You Need Special Attention

All reservation request requiring special attention must be made through our reservation office at (808) 922-1122. (subject to availability). It is your full responsibility to let our reservation agent knows and make sure to include under the Comment Section, if you need or require special attention on any disability matters. Imshuttle will make all reasonable attempts to accommodate the traveler who needs special attention.

- Please be aware of that ADA vehicle reservations must be made a minimum of 14 days prior to service date.
- Persons requiring a wheelchair accessible vehicle must provide the wheelchair type (electric is limited to 500 lbs, folding, etc.)

Errors, Inaccuracies, and Omissions

If Imshuttle product is mistakenly listed at an incorrect price, Imshuttle reserves the right to refuse or cancel any orders placed.

Limitations of Liability

1. Imshuttle reserves the right to cancel shuttles service at any time in the event of unexpected weather conditions or any operational problems.

2. Imshuttle shall not be liable to any individual using the shuttle services for delays, injury, loss, accident or damages to persons or property.

3. Imshuttle reserves the right to refuse service to anyone at its sole discretion.


- No charge for two pieces of luggage and one carry-on per passenger (Please see the rate section to find the additional charge for extra luggage)
- Imshuttle will not be liable for lost or damaged luggage other than in transit. Please notify immediately to our driver in the case of the occurrence.
- Other than in transit, it is your full responsibility to your luggage and carry-ons

Shuttle Pick Up Locations and Times

All pick up location, times and rates are subject to change without notice. No charge for the children under the age of 3 as long as the child does not occupy.

Waikiki hotel shuttle pick-up time for Domestic flights should be at least 2.5 hours in advance before Domestic flight time and 3 hours in advance for International flight time. Please be aware of that our shuttle makes multiple stops.

Shuttle Rates (Round trip/One way/Extra luggage)

  Route One way Round Trip Special Note
Oahu International Airline (to and from Waikiki) $10 $20 1 pieces of luggage & 1 carry on per passenger: free of charge
Domestic Airline (to and from Waikiki) $15 $30 1 pieces of luggage & 1 carry on per passenger: free of charge
Waikiki-Waikele Outlet $8 $16 No luggage and carry-ons allowed

Extra Luggage Rates

Type (Extra Luggage) Price (one way)
1 pieces of luggage & 1 personal carry on per passenger FREE
Car Seats FREE
Strollers $7/each
Car Seats Rental $7/each
Additional Luggage $5/each
Golf Clubs may count as 1 piece of luggage or box $5/each


Full payment for services must be received at the time you make your reservation.
- For online reservation, only PayPal & are accepted.

Cancellation Policy

1. Cancellations must be made 48 hours prior to the day of service

2. Cancellations made less than 48 hours prior to the day of service will result in a 100% charge being incurred.

Privacy Policy

Privacy and Security Policy of Imshuttle

We have posted this Privacy & Security Policy to describe our practices regarding the collection and use of information gathered through which covers all pages of its contents. By visiting and using this website, you agree to all of the terms related to privacy and use of information provided by you We reserve the right to change and update this policy at any time at our discretion.

Personal Information You Choose to Provide with Credit Card Information

If you choose to purchase shuttle service from us, you will need to provide personal information and authorization to obtain information from various credit services in order for us to process your order.
You may need to provide the following information:

Full Name / Billing and mailing address / Email address / Credit Card number, expiration date and security code / Phone number

Use of the information that you provide to us

We may use your personal information for:
- Purposes of administering our business activities
- Providing customer service
- Making available other products and services to our customers and prospective customers.
- Notify you of important changes to our website, new services and special offers we think you will find valuable.
If you would like to request to be removed from our notifications and/or mailings, please contact us at or 808-943-1200 (8:30am-8:30pm, Monday-Sunday, HST). .

Website Cookies and Web Server Logs

We may use cookies and web server logs to collect information and better serve our customer about how our website is being used and how we should improve. Information gathered through cookies and web server logs may include:

The date and time of visits / the pages viewed / time spent at our website

Protection of your information

We utilize encryption and security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Customers are responsible for maintaining the confidentiality of their password and online account. Customers are responsible for activities that occur under their online account and should immediately notify us of any unauthorized use of their account. Unauthorized attempts to upload or change the content of the website, or otherwise cause damage to this website or the computer system are strictly prohibited and may be punishable under applicable law.

Contacting Us

If you have any questions or comments about this privacy and security policy of website, you can contact us at